Frequently asked questions

  • StackBot is an artificial intelligence company founded by retired police officer Lamar Wilkerson. Our mission is to use AI to solve real-world infrastructure problems — from delivery and logistics in the Dominican Republic and Latin America to small towns across the U.S.

    StackBot began in the United States, where the core technology and AI systems were developed. Our first venture — e-commerce and logistics — is the foundation for a much larger AI platform. We’ve licensed StackBot Global SRL in the Dominican Republic to handle logistics, AI delivery tracking, and community systems.

    In short, StackBot is an AI company first; e-commerce is simply the first step toward building a connected ecosystem for people, businesses, and communities.

  • Every type of business can use StackBot — whether you sell products, offer services, or work by appointment.

    • Restaurants, shops, laundromats, barbers, salons, and retail stores.

    • Taxi, delivery, cleaning, and repair services.

    • Clinics, tutors, consultants, and other appointment‑based businesses with built‑in scheduling tools.

    Customers can place orders or book appointments directly through the app, get reminders, and receive updates in real time. StackBot gives every business — large or small — the tools to operate like a major brand.

  • StackBot uses AI‑driven marketing and real‑time engagement to help your business reach the right customers automatically.

    • Push notifications, emails, and in‑app recommendations sent to nearby customers.

    • Featured listings on the StackBot website and mobile app during active promotions or local events.

    • AI‑generated insights that show the best times and days to promote your business.

    • Promotion through our in‑app social media platform, El Punto, where users can view profiles, send direct messages, and see local business posts.

    Each vendor has a verified profile and QR code customers can scan or share — giving your business real visibility, not just another listing.

  • Traditional addresses can be unreliable in smaller towns or areas without defined street names. The StackBot PIN System solves that by creating a digital address for every user and business.

    Each PIN is unique, allowing for faster, safer, and more accurate deliveries. Every order is confirmed through your PIN and photo verification to reduce lost or stolen packages.

    Users can also purchase a Vanity PIN — a customized name for their address, such as @ElPescador or @CabareteCafe — making it easier for others to find and remember your location.

  • A Vanity PIN is your custom digital address inside StackBot. It replaces your random PIN number with a name you choose, like @ElPescador or @MariaBeauty.

    You can use it on flyers, social media, or directly with customers. When someone enters or scans your Vanity PIN, it takes them straight to your StackBot profile with your services and contact info.

    All Vanity PINs must be verified and approved. Names belonging to established brands or registered trademarks (like @BestBuy or @McDonalds) cannot be used unless licensed by the owner.

    • Real‑time order tracking: Follow your food, deliveries, or packages as they move — from pickup to your door.

    • Verified deliveries: Every order requires PIN and photo confirmation to ensure accuracy.

    • Accurate navigation: Drivers find you instantly, no landmarks or long directions needed.

    • Multi‑purpose use: Use your PIN for deliveries, pickups, appointments, and more.

    • Easy sharing: Share your PIN link or QR on WhatsApp or social media.

    • Upgrade: Personalize your location with a Vanity PIN for your brand or business.

    Your PIN connects your identity, accuracy, and trust across the entire StackBot network.

  • The StackBot PIN System adds safety and peace of mind for travelers, especially women and families visiting Latin America.

    • Plan before you travel: Create your PIN and book taxis, groceries, or hotels before landing.

    • Verified vendors and drivers: Only approved, verified partners appear in the system.

    • Real‑time tracking: Track every taxi, delivery, or order live on the map.

    • Family tracking: Share your trips so family can confirm when you arrive safely.

    • 24/7 local support: Contact local agents or verified staff directly through the app.

  • Yes. StackBot offers 24/7 support for users and vendors.

    • Real agents: Chat with real support staff through the app, WhatsApp, or email.

    • AI assistant: Instantly answers quick questions like tracking, PIN resets, or payment status.

    • Vendor portal: Businesses that don’t sell products can use StackBot’s Customer Service Portal to schedule appointments, manage inquiries, and message clients.

    StackBot’s goal is simple — to make support as smart, fast, and reliable as the technology itself.

  • El Punto is StackBot’s in‑app social hub — a digital plaza where verified users, vendors, and the community meet.

    • Direct messaging: Send and receive messages safely between verified profiles.

    • Local feed: See nearby events, specials, and business updates.

    • Business posts: Vendors can promote deals and connect with customers in real time.

    • Reviews & feedback: Leave and read verified reviews to build trust in the community.

    El Punto keeps people engaged inside StackBot, making it a safe social space for networking, communication, and community growth.

    • AI‑driven: We use artificial intelligence to connect logistics, marketing, and communication.

    • Verified network: Every user, vendor, and driver is verified for safety and trust.

    • PIN technology: Secure, trackable, and more precise than street addresses.

    • Cross‑border design: Built in the U.S., licensed in the Dominican Republic, and expanding globally.

    • Built‑in community: El Punto keeps engagement and business inside StackBot.

    • Safety first: From traveler protection to verified deliveries, everything is traceable and secure.

    In short, StackBot is more than an app — it’s a connected ecosystem that blends AI, logistics, safety, and community in one platform.